Danube Technical Services Privacy Policy

Effective Date: October 3rd, 2023

At Danube Technical Services DMCC, we are committed to safeguarding your privacy in compliance with the EU General Data Protection Regulation (GDPR) 2016/679, dated April 27th, 2016. This privacy policy outlines when and why we collect personal information, how we utilize it, the circumstances under which we may share it with third parties, and our methods for ensuring its security. This Privacy Policy applies to our provided services, product usage, marketing initiatives, customer contract fulfillment, and also extends to individuals seeking employment opportunities at Danube Technical Services DMCC.

Who are we?

Danube Technical Services DMCC specializes in the development, implementation, and support of information systems, management systems for manufacturing and technological processes, corporate information security support, telecommunication infrastructure development and servicing, as well as providing services in telecommunications, Internet technologies, and software solutions.

Our company's headquarters is located in Dubai, UAE, with a subsidiary company based in Baku, Azerbaijan. Our registered office address is as follows: Dubai, United Arab Emirates, Jumeirah Lakes Towers, AG Tower Plot No: JLT-PH1-I1A.

You can contact Danube Technical Services DMCC Data Protection Coordinator via email at info@dts-dubai.com.

When do we collect personal data about you?

When you use our products.
During in-person interactions, through correspondence, via phone calls, on social media, or through our websites.
When we gather personal information from legitimate sources such as third-party data aggregators, Danube Technical Services DMCC partners, public sources, or social networks. We only utilize this data if you have given consent for them to share your personal information.
We may collect personal data when there is a legitimate interest, and such interest does not infringe upon your privacy rights. Prior to collecting data, we conduct assessments to ensure a mutual interest exists between you and Danube Technical Services DMCC.

Why do we collect and use personal data?

We collect and use personal data primarily to provide customer service and to manage relationships with suppliers, partners, and job applicants. The purposes for which we use your information include, but are not limited to:

Sending you requested information, including details about our products, services, events, activities, and promotions from our associated partners. Such communications are subscription-based and require your consent.
Providing information about the products and services you have purchased from us.
Furnishing you with content and event details related to webinars or events you have signed up for.
Addressing incoming requests, such as customer support inquiries, emails, chats, or phone calls.
Fulfilling contractual obligations, including order confirmations, license details, invoices, reminders, and similar matters. These contracts may be with Danube Technical Services DMCC directly or with Danube Technical Services DMCC partners or Branch Offices.
Notifying you about service disruptions through system messages.
Conducting surveys to gather your opinions on our products and services.
Processing job applications.

Our legal basis for collecting personal data

We collect personal data based on the following legal bases:

Collecting personal data based on consent: We use consent forms to document and store individual consents.
Collecting personal data based on contracts: We use personal information to fulfill contractual obligations with customers, partners, and suppliers.
Collecting personal data based on legitimate interest: We may use personal data when there is a legitimate interest, and your privacy rights do not override this interest. We inform individuals about their privacy rights and the purpose of data collection.

Types of Personal Data Collected

We collect the following types of personal data: name, phone number, title, email address, and your company's contact information. Additionally, we may collect feedback, comments, and questions received from you in service-related communication and activities, such as meetings, phone calls, documents, and emails. When you visit our websites, we may collect your IP address and track your actions on the site. If you apply for a job at Danube Technical Services DMCC, we collect the data you provide during the application process. We do not collect or process special categories of personal data, such as public unique identifiers or sensitive personal data.

Data retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, taking into account our need to respond to your queries, resolve issues, comply with legal requirements, address legal claims/complaints, and for safeguarding purposes. Data that is no longer needed is securely deleted. We may process data for statistical purposes, but in such cases, it will be anonymized.

Your rights to your personal data

You have the following rights with respect to your personal data:

The right to request a copy of your personal data held by Danube Technical Services DMCC.
The right to request corrections to your personal data if it is inaccurate or outdated.
The right to request the deletion of your personal data when it is no longer needed.
The right to withdraw consent for personal data processing at any time.
The right to request that Danube Technical Services DMCC provides your personal data and, if possible, transfer it directly to another data controller when processing is based on consent or contract.
The right to request a restriction on further data processing in case of disputes regarding data accuracy or processing.
The right to object to the processing of personal data if it is based on legitimate interest.

Any queries related to your privacy rights should be directed to info@dts-dubai.com.

The use of cookies and beacons

We use cookies and web beacons (collectively referred to as 'Website Navigational Information') to gather information as you navigate our websites. Website Navigational Information includes standard data collected by your web browser, such as browser type, browser language, IP address, and your interactions with our websites, such as pages viewed and links clicked. This information is used to enhance website functionality, provide business and marketing insights, and collect personal data such as browser type, operating system, referring page, and path through the site for the purpose of understanding visitor behavior. Cookies and similar technologies help us customize our website to your preferences and detect security threats and abuse. When used alone, cookies and web beacons do not personally identify you.

Data sharing

We do not share, sell, rent, or trade your information with third parties without your consent, except under the following circumstances:

Third-party Service Providers: We may share your information with distributors, agents, subcontractors, and associated organizations to provide services on our behalf.
Legal Requirements: We may disclose your personal information if required by law or if we reasonably believe that disclosure is necessary to protect our company's rights or comply with legal proceedings.
Sub-contractors: We may use sub-contractors to process personal data on our behalf, ensuring they adhere to this Privacy Policy and applicable data protection legislation by signing a Data Processing Agreement.

International data transfers

When personal data is processed outside the EU/EEA area by us, it is done in accordance with the EU Privacy Shield Framework, EU Standard Contractual Clauses for transfers to third countries, or another lawful basis for the transfer of personal data to a third country.

Changes to this Privacy Statement
Danube Technical Services DMCC reserves the right to modify this Privacy Statement at any time. The most current version will always be available on our website. We encourage you to periodically review this Privacy Statement to ensure you are aware of any changes. In the event of significant alterations to our privacy practices, we will notify you by email or post a notice on our website before the changes take effect.

Your right to lodge a complaint
If you are dissatisfied with the way your personal data has been processed, please contact us at info@dts-dubai.com as a first step.